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What is the process for returning opened or unopened items?
When returning items to us, please take note of our return policy:. Store credits have no expiration date and can be used for future purchases.
How can I change the delivery address for my order?
If you need to change your delivery address for specific items in your order, please contact us. We'll request the change promptly and ensure you receive notifications via email once your items are shipped.
What can I do if my pre-ordered items are delayed?
If your pre-ordered items are delayed, we offer two options:. Please let us know your preference, and we'll process it accordingly.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Which Cottonique products are suitable for someone with a Carba-Mix allergy?
We recommend choosing our 'Nothing But Cotton' items, which are definitely free of Carba-mix. You may want to check these items:
What can I do if my pre-ordered items are delayed?
If your pre-ordered items are delayed, we offer two options:. Please let us know your preference, and we'll process it accordingly.
Are your products available in retail stores?
Currently, our products are not available in physical retail stores. We focus on providing an exceptional online shopping experience and efficient delivery through our e-commerce channels.